Reports · Metrics

Support load

Open support threads and their resolution share for plugins whose listing carries a thread count, by popularity rank.

Window

A single date, the last day of the report month.

How it is computed

Counted from the support-thread fields on each plugin listing, for the plugins where the field is present. Reported by popularity rank: the number of open threads, the share resolved, and the share of plugins with no open threads.

All measures · Read the method